ATEN ALTUSEN KVM Switch, Cable, USB, Video, DVI Store Policy

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Promotional Products

ATEN KVM Products
   2 Ports KVM Switch
   4 Ports KVM Switch
   8 Ports KVM Switch
   16/32 Ports KVM Switch
   LCD KVM Switch
   Rack Mounting Kit
   Multi-user KVM Switch
   Matrix KVM Switches
   Remote IP KVM Over the NET
   Cat5 High-density KVM
   KVM Kits/Bundles
   PC Sharing Devices
   DVI KVM Switch
   USB KVM Switch
   KVM Modules
   KVM Extenders
   Power Over the NET
   Serial Over the NET
   KVM Converter/Emulator
   Adapters/Accessories

KVM Cables
   PS/2 KVM Cable
   USB KVM Cable
   Daisy Chain Cable
   Other KVM Cable

ATEN Video Products
   Video switch
   Video Splitter
   Video Extender
   Matrix Video Swicth
   Video Converter
   DVI Video Products
   HDTV/HDMI Video Products
   Presentation System

ATEN USB
   USB2.0 HUB
   USB Converter
   USB Peripheral Switch
   USB1.1/2.0 Extender

DATA Communication
Printer Auto Swicthes
Industry Controls

ALTUSEN Products

Technical Info:

KVM Cables Table

KVM Compatible Table

Store Policies

We offer the following Policy:

ATEN Limited Three (3) Years Warranty

ATEN warrants this KVM product against defect in material or workmanship for three (3) years from the date of purchase. Please check http://www.aten-usa?warranty for detail warranty policy.

Please NOTE: There are exceptions to our industry-leading three (3) years warranty. The packaging will clearly state if the warranty is less than three (3) years.

When returning the product, you must ship the product in its original packaging or packaging that gives an equal degree of protection. Include your proof of purchase in the packaging and the RMA number clearly marked on the outside of the package. Please follow the RMA instructions given by our service support representatives.
This warranty becomes invalid if the factory-supplied serial number void, sticker has been removed or altered on the product.
This Warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper equipment, or attempted repair by anyone other than ATEN. This warranty does not cover products sold AS IS or WITH FAULTS.

Shipping Policy
ATEN KVM ONLINE ships out merchandise daily from Monday through Friday between 9:00 a.m. to 5:00 p.m.(EST) via UPS or Canadapost. It usually takes 3-5 business days to be delivered for fround shipping.

Our online shipping calculator is only available for US and Canada locations. Please request quote of freight charge if you are from out of North America.

Only ground shipping method is available for promotional free-shipping items. Please contact us to get accurate shipping charge for 3-day or next-day shipping method.

Please contact us by phone or email if you would like to order from out of North America,we will count the shipping charge and send you the payment process page manually for international order out of USA and Canada.All shipments are subject to stock availability.

Return and Exchange Policy
All return or exchange have to be done within 7 days from the delivered date with minimum 15% restocking fee (Full refund only applied to D.O.A. No full refund for incompatible products. It is purchasers obligation to determine the compatibility of the items prior to purchase ). All products sales are final and warranty service only after 30 days, there are no exception.

A restocking fee equal to minimum 15% of the purchase price will be charged on any opened item, unless the item is defective and is in exchanged for exact same item. Shipping&handling and insurance charges are not refundable for any returned products. Refunds will only be credited to the same credit card or Paypal account.

If product arrives damaged (D.O.A.), save the product and the original packaging, notify ATEN KVM ONLINE Customer Service immediately to obtain a RMA number.Customer has to fill out the claim form of the damaged merchandise (have to notify us within 3 business days).Please ask the claim form from the shipping courier. No exchange, return or refund for damage to the item due to mishandling or misuse.

Customer is responsible for shipping and insurance charge if applied on any returned items. For your protection, we recommend you fully insure your return shipment in case it is lost or damaged. All items must be 100% complete and in "good as new" conditions. Returned items must contain all warranty cards, manuals, accessories and documentation provided by the manufacturer.

If you have an item you wish to return or exchange, please contact our Customer Service Department within 7 days from the delivered date for a Return Material Authorization (RMA) number. RMA numbers are valid for 7 days from date of issuance. Please ensure that the RMA number is visible on your return packing label. Please use Canada Post or USPS(US Post Service) to ship the RMA back. US residents need to claim a RMA returen for $0.00 value to customs. Any returns from out of Canada made without following the above procedure will be REFUSED. We don't accaept any shipment with any TAX/duty/broker and C.O.D charge.

For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number, reason for the return, email address and phone number. ATEN KVM ONLINE reserves the right to refuse any return due to expired RMA number, no RMA number on shipping label, the wrong carrier (except Canada Post within Canada and US Post in USA ) or incomplete items including original packaging.

Please e-mail the purchase info such as invoice or item number, products model and details of problems to support@aten-kvm.com to request a RMA number.

Out of warranty Repair is $50 per hour labor plus parts and return freight.

All returns must be addressed as follows:
ATEN KVM ONLINE
Attn: RMA# _____________
unit 10, 3575 14th Av. E. Markham. ON. Canada. L3R 0H6

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